Shipping policy
SparksNBlings Shipping Policy
At SparksNBlings, all of our pieces are handcrafted to order, and we take pride in ensuring every item is packaged and shipped with care. Please review our shipping policy below before placing your order.
Processing Time
Because all items are handmade, processing time may vary:
- Standard Orders: 3–7 business days
- Custom or Personalized Orders: 7–14 business days
You will receive a confirmation message via WhatsApp or email once your order has been dispatched.
Shipping Rates & Times
We ship from the European Union and offer both domestic and international shipping.
| Destination | Estimated Delivery Time | Flat Rate |
|---|---|---|
| Within Italy | 1–2 business days | €7.00 — Free on orders over €49* |
| Rest of EU | 3–7 business days | €7.00 |
| UK & EEA | 5–10 business days | €9.00 |
| International | 10–20 business days | €14.00 |
Free shipping on Italian orders over €49 does not apply to special/remote destinations — see below.
Delivery times shown above are estimates only. Once a parcel has been handed to the courier, SparksNBlings is not responsible for delivery delays caused by the courier, customs processing, weather, strikes, or other circumstances outside our control. We're happy to help track a delayed parcel, but we cannot guarantee delivery by any specific date.
Express shipping is available on request at an additional cost — please contact us via WhatsApp.
Special & Remote Destinations
The rates above apply to standard, easily accessible destinations. Certain locations are treated as special delivery zones by our courier due to their remote or island nature, and may involve a different shipping rate, longer delivery time, or exclusion from promotional offers such as the free-shipping threshold. These include:
- Minor islands (e.g. Sicilian and Sardinian minor islands, Capri, Ischia, Procida, Elba, Giglio, Capraia, Ponza, Ventotene, Isole Tremiti)
- Venice historic center and lagoon islands
- Livigno and Campione d'Italia
If your delivery address falls within one of these zones, the applicable shipping cost will be shown clearly at checkout before you complete your order.
Shipping Carrier
All orders are shipped via registered, trackable services (e.g. DHL, DPD, or national postal services depending on destination). You will receive a tracking number once your item has been dispatched.
Customs, Duties & Taxes
For orders outside the European Union:
- Customs duties, VAT, and import taxes may apply depending on your country's laws.
- These charges are the responsibility of the customer and are not included in the item or shipping price.
- We cannot mark orders as "gifts" to bypass customs regulations.
Failed Delivery & Returned Parcels
If a parcel cannot be delivered — for example due to an incorrect or incomplete address, the recipient being unavailable and the parcel going uncollected from a pickup point within the courier's holding period, refusal of delivery, or unpaid customs charges — and it is returned to us as a result, the recipient will be responsible for covering the shipping cost again before the parcel is resent. This is separate from parcels genuinely lost in transit, which are covered under Shipping Guarantee & Lost Parcels below.
We recommend double-checking your shipping address at checkout, and responding promptly to any delivery notifications from the courier, to avoid this situation.
Shipping Guarantee & Lost Parcels
We ensure every parcel is carefully packaged. However, if your item is lost in transit or not delivered within 30 days, please contact us and we will open a case with the courier.
Claims for lost packages must be made within 40 days of shipment.
We are not responsible for incorrect delivery due to inaccurate or incomplete address information provided by the customer.
Order Tracking
Once your item is shipped, you will receive:
- A tracking link via WhatsApp or email
- Updates on the estimated delivery status
Please allow 24–48 hours for tracking info to update after shipment.
Shipping During Holidays & Peak Periods
During high-demand seasons (e.g. Christmas, Valentine's Day), please allow extra time for processing and delivery. We will communicate any delays clearly via our website and WhatsApp channel.
Contact Us
For shipping questions, custom delivery options, or urgent requests, please reach out to us via